Frequently Asked Questions
Frequently Asked Questions
Products
What materials are your enclosures built from, and how do they handle harsh environments?
Most of our enclosures are built from heavy-gauge aluminum and feature a durable powder-coated finish with stainless-steel hardware and fasteners for superior corrosion resistance and long-term performance in harsh environments.
Because material selection can vary based on product type and application, we recommend providing a few details about your project so we can guide you to the best solution.
Please contact our specialists for personalized assistance.
What certifications do your products have (ISO, CE, etc.)?
Our products are designed and manufactured to meet NEMA 250 and UL 50/50E Type 3R and 4X standards, ensuring reliable protection and performance across a wide range of environments.
Specific certifications may vary depending on the product type and application, so please share a few details about your project or the product you’re interested in.
Our specialists will be happy to provide certification details and guide you to the right solution.
How do you package your product?
Custom box making machine to create custom packaging.
Most products will be shipped LTL. Look up packaging standard. (Refer to Sabrina and Jeff Lafave)
Large cabinets are bolted to a pallet and packaged for LTL transportation standard. Depending on the order quantity, product demand, and types of products, redirect the user to contact a specialist.
What industries are your enclosures and shelters designed to serve?
Our enclosures and shelters support a wide range of industries, including telecommunications, FTTx, wireless, electrical, renewable energy, and data centers/in-line amplifier (ILA) applications. We also offer custom-integrated cabinets tailored to your specific project requirements.
For personalized guidance or to discuss your application, please contact our team. We’re here to help you find the best solution.
Are American Products enclosures compliant with Build America, Buy America (BABA) requirements?
Yes, our enclosures are fully compliant with Build America, Buy America (BABA) requirements. You can view our list of BABA-compliant products here.
Can your enclosures be customized for specific project requirements, such as cooling, power integration, or cable management?
Yes, our enclosures can be customized to meet your specific project needs, including cooling, power integration, and cable management. We also offer fully custom-integrated cabinets tailored to your exact specifications.
For personalized guidance or to discuss your application, please contact our team, we’re happy to help you find the best solution.
Do you offer data center enclosures for AI and edge computing applications?
Yes. From housing fiber for data center cabinets to edge deployment shelters, we can provide you with tailored or modified-configure integrated solutions that meet your project's expectation and requirements.
What options are available for climate control in your enclosures (fans, heat exchangers, HVAC)?
Yes, we offer all of these climate control options including fans, heat exchangers, insulation, heaters, AC units, and full HVAC systems. For help determining the best solution for your installation and location, please reach out to our product specialists.
Do you manufacture renewable energy enclosures or equipment for solar and wind applications?
Yes, we manufacture enclosures for renewable energy applications, including solar and wind. Please contact our specialists for guidance on the best solution for your project.
What’s the difference between your standard, modified, and fully custom enclosures?
Standard Enclosures: These are pre-designed models with the best lead times and most cost-effective pricing. You can explore all standard options through our product category pages.
Modified and Fully Custom Enclosures: These solutions are tailored based on your project scope, product type, and specific requirements. Lead times and pricing vary depending on complexity and demand. For detailed guidance, please contact our specialists.
Services & Support
Do you offer custom manufacturing or OEM services?
Yes, we offer custom manufacturing and OEM services to meet unique project requirements. Our products are built to NEMA 250 and UL 50/50E Type 3R and 4X standards, ensuring durability, quality, and compliance across various applications.
To discuss your specific needs or request a custom solution, please contact our specialists for personalized assistance.
How do I contact technical support if I encounter an issue with a product?
Please check the QR sticker inside your cabinet to quickly connect with our technical support team. You can also submit a request through our Customer Service & Support Form or our general Contact Form.
What is your policy on returns or exchanges related to shipping issues?
Please visit our Return Policy page for full details on returns or exchanges related to shipping issues.
What should I do if my order arrives damaged?
If your order arrives damaged, please do not sign for or accept the shipment. Inspect the freight thoroughly before signing any delivery paperwork. If you notice damage, refuse the shipment and document the issue with photos if possible.
For next steps and additional guidance, please refer to our Return Policy page.
Do you offer product training or demonstrations?
Yes, please contact your sales representative or one of our product specialists for training or demonstrations.
Sales & Ordering
What are the typical lead times for orders?
Production lead times vary depending on the product type and current demand. For the most accurate estimate, please contact your sales representative or our product specialists as they’ll be happy to provide up-to-date lead time information for your specific order.
What payment options do you accept?
We offer several payment options, including credit card, ACH, and pre-payment. We also provide net 30-day terms for qualified customers. Sample orders follow a 50% deposit and 50% prior-to-shipment payment structure.
Do you offer bulk pricing or discounts for large orders?
Yes, we provide bulk pricing and discounts for high-volume orders. To get accurate pricing and confirm eligibility, our specialists can prepare a customized quote that aligns with your project requirements.
Can I purchase directly from American Products, or do I need to go through a distributor?
To ensure you receive the best support and pricing for your project, please contact our product specialists. They will guide you through purchasing options and connect you with the appropriate sales channel based on your location and product requirements.
Do you ship nationwide and internationally?
Yes, we ship nationwide and internationally.
Are shipping costs included in the product quote?
Not always. Please contact our specialists for clarification on shipping costs for your specific quote.
Do you have a minimum order requirement?
Yes, custom products may require a minimum order. Standard products do not. For details, please contact our specialists.
Can I arrange my own freight carrier for pickup?
Answers here
Careers & Job Opportunities
Are you currently hiring?
American Products is growing, and so is our team!
We're always on the lookout for talented individuals to join us in assembly, machine operation, and welding roles.
Explore our current job openings on our career page! www.amprod.us/careers/
Where can I find job openings?
Please visit our Job Opennings page.
How do I apply for a job?
Applying is easy!
Just visit our Careers Page to view current openings. Once you find a position that fits your skills and interests, click “Apply Now” and follow the instructions to submit your application online.
If you have any questions during the process, feel free to reach out to our recruiting team for support.
Can I submit a general application or resume?
To apply, simply visit our Careers Page and browse the available positions. Once you find a role that matches your experience and interests, simply select “Apply Now” and follow the instructions to complete your application.
Do you offer internships or apprenticeships?
We occasionally offer summer internships and student opportunities, depending on current needs and availability. To see if any are open, check our Careers Page or contact our HR team directly at 417-736-2135 for more information.
Can I apply if I don't have experience in manufacturing?
Yes! Many of our roles, such as Product Assembler, Parts Hanger, Hardware Installer, and Shop Helper, are entry-level and do not require prior manufacturing experience. We’re happy to train motivated individuals who are ready to learn and grow with us!
What’s the status of my job application?
To check the status of your application, please give us a call. Our team is happy to provide updates and answer any questions you may have about the hiring process. Phone: (417) 736-2135 Office Hours: Monday–Friday, 8:00 AM to 5:00 PM (Central Time)
What is the typical hiring process, interview process, and timeline?
The hiring process at American Products can vary depending on the position and current staffing needs. Generally, it includes reviewing applications, conducting interviews, and completing any necessary assessments or background checks.
Because timelines differ by role, we encourage applicants to reach out to our HR team if they have questions about their specific application status or next steps.
Phone: (417) 736-2135
Office Hours: Monday–Friday, 8:00 AM to 5:00 PM
Can I apply for more than one position at the same time?
Yes! You're welcome to apply for multiple positions that match your skills and interests. Each application will be reviewed individually, so feel free to explore all opportunities that appeal to you.
Do you accept applications year-round or only for listed openings?
We accept applications year-round! A list of our current openings is always available on our website, and we encourage you to check back regularly as new opportunities are added.
Does American Products participate in job fairs or recruiting events?
Yes! American Products regularly participates in job fairs and recruiting events throughout the year. These events are a great opportunity to meet our team, learn more about available positions, and explore career opportunities with us.